Privacy
Last updated 16 August 2026
The short version: the provider details you enter stay on your own device, and we cannot read them. Buying a plan means we hold an account for you — an email address, what you have paid for, and which televisions you use it on. We are not interested in collecting anything beyond that.
What stays on your device
The address your provider gave you, or your host, username and password, are stored locally on the device Ryvo is installed on. They are used to fetch your own library and for nothing else. They are not uploaded to us, and we cannot read them.
The same applies to your favourites, your watch progress and any settings you change inside the app.
What the app connects to
Ryvo connects to the provider you configure, in order to load channels, guide data and streams. It may also check for app updates. Ryvo does not supply any content itself and has no relationship with your provider.
Diagnostics
Ryvo runs on a TV, usually with no way to see an error message or a console. To be able to fix a fault you report, the app sends a small amount of technical information to our own server when it starts, when it crashes, and when a stream fails to play: your device model, Android version, the app version, and — for a playback fault specifically — your provider's line status (such as whether it's active, on trial, or how many connections it allows) and the web address of the failing stream with your username and password removed from it first. Your actual provider username and password are never included in any of this. Each report is automatically deleted after 30 days and is never sold, shared, or used for advertising.
Your account
If you buy a plan or start a free trial, we hold an account for you: the email address you signed up with, your name if you gave one, which plan you are on, when it started and when it runs out, and the licence keys issued to you. If you paid by card we also store the customer and subscription references our payment provider gives us — never your card details.
We keep this for as long as you have an account, and for six years afterwards where a payment was involved, because UK tax law requires records of a sale to be kept that long.
Your televisions
A licence key belongs to one television. So that we can tell your sets apart — and so that one key cannot be passed around — each key records an identifier for the television it was first used on, along with that set's make and model (for example "Amazon AFTKA") so you can recognise it on your account page. The identifier is one Android gives us for the device; it is not your name, your location, or anything about what you watch. You can remove a television from your account at any time, which deletes that record.
To stop the same person taking the free trial over and over on new email addresses, we also record two things:
- that a given television has had a trial, so a second account cannot claim another one on the same set; and
- a one-way cryptographic hash of the internet address the trial was requested from, used only to limit how many trials can be started from one connection in a day. The address itself is never stored — a hash cannot be turned back into it — and the record deletes itself after 30 days.
Neither is used for advertising, profiling, or working out where you are.
This website
This site uses no advertising trackers and no third-party analytics. Fonts are loaded from Google Fonts, which means Google receives the request for the font file (including your IP address) as part of serving it.
If you enter an email address on the launch-notification form, it is currently saved only in your own browser's local storage — nothing is transmitted anywhere. When the mailing list goes live this page will be updated to say exactly what happens to it, before any address is ever sent.
Payments
Payments are handled by Stripe. Your card details are entered with Stripe and are never seen, handled or stored by Ryvo — we only ever receive a reference that lets us tell whether your plan is paid up. Stripe is the data controller for the payment itself and has its own privacy policy.
Children
Ryvo is not directed at children under 13 and we do not knowingly collect any information from them.
Your rights
Under UK GDPR you can ask what we hold about you, ask for it to be corrected, or ask for it to be deleted. Since we hold very little, most requests are quick. Email privacy@ryvo.uk.
Changes
If this policy changes in a way that matters, the date at the top changes and the change is described here.
16 August 2026. Accounts, plans and card payments went live, so this policy now says what an account holds and names Stripe as the payment provider — the previous version still said Ryvo had no account system. Added the two records used to keep one licence key to one television, and to stop the free trial being taken repeatedly on new email addresses.
This page is written in plain English rather than legalese. It describes what Ryvo actually does with your data, but it has not been drafted or checked by a solicitor, and it is not legal advice.